Free shipping for orders PHP2500 and above! (within Metro Manila only)

Frequently Asked Questions


GENERAL


What is banig and where is it made?
Banig weaving is a centuries-old tradition in the Philippines. The town of Basey, in particular, is famous for its vibrant mats made with a combination of tikog grass and buri leaves. Tikog is one of the softest and smoothest materials for banig, and is known to keep cool even in warm weather. This makes it great for naps and picnics. Colorful strips of buri are embroidered onto the mat to create intricate patterns inspired by nature and culture. 

Where do you manufacture your products?
All banig mats and products are made in Basey, Samar, while the Yakan fabric are woven in Basilan. We are currently expanding our reach to other crafts communities including Banaue, Benguet, Kalinga, and Marawi. Our leather products are sourced from Marikina City.

How do I know what sleeve size to get for my laptop?

Easy, you can refer to our size guide here

Where else can we find your products?
Ever since the lockdown started, we've pulled out from all our other partner stores, our products are only available here on woven.ph. Our products will also be available on CommonThread

 

SHIPPING AND DELIVERY


How much do I have to pay for shipping and delivery?
Standard shipping within Metro Manila is Php 130.00. Shipping fee to provincial areas is Php 290.00.

[Currently Unavailable] Express shipping is done via Grab/Lalamove, delivery fee to be shouldered by the buyer. 

Do you ship to areas outside of the Philippines?

Yes! Please send an email to hello@woven.ph with your shipping address and we will coordinate with you regarding your shipping fee.

How long will it take for order to arrive?
Current delivery schedule: twice a week (Tuesday and Friday). For provincial orders, kindly expect 5-14 days for your orders to arrive.

 

Do you accept orders for banig mats?

We usually have on hand a few designs of Basey-made banig mats. But if you wish to request for a particular design or color, please know that all are mats are made to order and will take 8 to 10 weeks to complete. 

What are the sizes of the banig mats?

We only accept orders in three sizes for the rectangular mats:

  • Single: 2m x 1.2m
  • Double: 2m x 1.4m
  • Family: 2m x 1.6m

For the circular mats, we have 3ft, 4ft, and 5ft.


I want to change my shipping address. How do I do that?
You may email us at sales@woven.ph with your order details and your new shipping address.

 

ORDER PROCESS


How do I place an order?

1. Choose your item and check out your cart

2. Fill out the form with your details. Click to submit the form

3. Send in payment through over the counter bank deposit, bank transfer or PayPal.

4. Send a copy of your transaction record through you sales@woven.ph

5. Receive email confirmation regarding your order status as well as how many days it will take to ship. It will contain a tracking number so you can monitor where your package is.

*For concerns, please send an email to sales@woven.ph@gmail.com.

How do I pay for my order?
Right now, we only have three payment options, which is through bank deposit/transfer via BDO, bank deposit/transfer via BPI, and PayPal.

How will I know if my order has been received?
You will receive an email on how to proceed after placing an order. Once we receive payment, our staff will send an email with your tracking number. Please be advised that we do not process orders during weekends (Saturday and Sunday) and Holidays.

If you ordered your item passed 15:00 (Philippine time), this will be processed on the next working day. 

How do I modify my order?
Before the item has been shipped, send an email to sales@woven.ph or contact us at +63 917 113 2931. We process paid orders within two (2) days upon receipt of payment, so please advise us immediately if you wish to change your paid order.

Do you accept wholesale orders?

Yes we do. Please email us at hello@woven.ph with the subject [Company/Brand] Wholesale Inquiry. We will reply with a copy of our complete catalog together with information on our wholesale terms.

 

RETURNS AND EXCHANGE


I want to exchange my order to a different item after it’s been shipped, is that possible?
Yes, exchanges are allowed but the buyer will have to pay the deficiency should the new item cost more than original payment made. For items that cost less than the amount paid, the excess payment will be refunded. Additional shipping costs will be shouldered by the buyer.

I want to change my item to a different color after it’s been shipped, is that possible?
Yes, exchanges for a different color or design are allowed up to seven (7) days after the item has been received. However, additional shipping costs for the delivery and return will be shouldered by the buyer.

 

OTHERS 

 

Are you open to retailers and resellers?

Yes, we are! Please email us the complete details and your proposal to hello@woven.ph

Do you have any bazaars or fairs coming up?

Stay updated on Woven’s whereabouts by following us on Instagram (@woven.ph) and Facebook (woven.ph)


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