Frequently Asked Questions

GENERAL


What is banig and where is it made?
Banig weaving is a centuries-old tradition in the Philippines. The town of Basey, in particular, is famous for its vibrant mats made with a combination of tikog grass and buri leaves. Tikog is one of the softest and smoothest materials for banig, and is known to keep cool even in warm weather. This makes it great for naps and picnics. Colorful strips of buri are embroidered onto the mat to create intricate patterns inspired by nature and culture. 

Where do you manufacture your products?
All banig mats and products are made in Basey, Samar, while the Yakan fabric are woven in Basilan. We are currently expanding our reach to other crafts communities including Banaue, Benguet, Kalinga, and Marawi. Our leather products are sourced from Marikina City.

How do I know what sleeve size to get for my laptop?

Easy, you can refer to our size guide here. 

Where else can we find your products?

Aside from our website, you may also shop at our partner stores 🛍

QUEZON CITY
UP Town Center, Common Room
Magdamag Market Cafe
Vinta Carinderia

MAKATI
Glorietta 2, Sinag Sari-Sari
Greenbelt 5, Frankie
Power Plant Mall, Common Room
Power Plant Mall, Frankie
SM Makati, Kultura
Atrium, Common Room

TAGUIG & MANDALUYONG
Uptown Mall, Roots Collective
SM Aura, Frankie
SM Aura, Kultura
SM Megamall, Kultura

MANILA
Ayala Malls Manila Bay, Common Room
Mall of Asia, Kultura
Fort Santiago, Manila Canvas
Rizal Park, Manila Canvas

VISAYAS
Vinta Alternative Market, Siargao

 

SHIPPING AND DELIVERY


How much do I have to pay for shipping and delivery?
Standard shipping within Metro Manila is Php 130.00. Shipping fee to provincial areas is Php 150.00.

Express shipping is done via Grab/Lalamove, delivery fee to be shouldered by the buyer. 

Do you ship to areas outside of the Philippines?

Yes! We can ship to the following destinations with the following rates:

 Destinations
Shipping Rate (via FedEx)
USD
United States
Php 1250
 25
Hong Kong
Php 550 
11
Brunei
Php 730
15
Cambodia
Php 1150
23
Indonesia
Php 730
15
Laos
Php 1150
23
Malaysia
Php 680
13
Thailand
Php 730
15
Vietnam
Php 730
15

 


How long will it take for order to arrive?

Current delivery schedule: twice a week (Tuesday and Friday). For provincial orders, kindly expect 5-14 days for your orders to arrive.

For international orders, deliveries can take 5-7 business days. 

What's your shipping policy for international orders?

Orders include the shipping fee based on the destination country and will be paid upon check-out. However, please be informed that there may be additional costs under customs, which refers to the duties, fees or taxes levied on goods transported from one country to another. Customs costs vary depending on the item and country and are over and above the carrier's cost to ship. 

When your goods arrive at the border, the applicable customs duties, fees or taxes will be assessed and must be paid before they can be delivered. Based upon the quantity or value of what you are shipping, and where you are shipping to, there may be no costs at all. 

Wovencrafts Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Do you accept orders for banig mats?

We usually have on hand a few designs of Basey-made banig mats. But if you wish to request for a particular design or color, please know that all are mats are made to order and will take 8 to 10 weeks to complete. 

What are the sizes of the banig mats?

We only accept orders in three sizes for the rectangular mats:

  • Single: 2m x 1.2m
  • Double: 2m x 1.4m
  • Family: 2m x 1.6m

For the circular mats, we have 4ft, and 5ft.


I want to change my shipping address. How do I do that?
You may email us at sales@woven.ph with your order details and your new shipping address.

 

ORDER PROCESS


How do I place an order?

1. Choose your item and check out your cart

2. Fill out the form with your details. Click to submit the form

3. Send in payment through over the counter bank deposit, bank transfer or PayPal.

4. Send a copy of your transaction record through you sales@woven.ph

5. Receive email confirmation regarding your order status as well as how many days it will take to ship. It will contain a tracking number so you can monitor where your package is.

*For concerns, please send an email to sales@woven.ph@gmail.com.

How do I pay for my order?
Right now, we only have three payment options, which is through bank deposit/transfer via BDO, bank deposit/transfer via BPI, and PayPal.

How will I know if my order has been received?
You will receive an email on how to proceed after placing an order. Once we receive payment, our staff will send an email with your tracking number. Please be advised that we do not process orders during weekends (Saturday and Sunday) and Holidays.

If you ordered your item passed 15:00 (Philippine time), this will be processed on the next working day. 

How do I modify my order?
Before the item has been shipped, send an email to sales@woven.ph or contact us at +63 917 113 2931. We process paid orders within two (2) days upon receipt of payment, so please advise us immediately if you wish to change your paid order.

Do you accept wholesale orders?

Yes we do. Please email us at hello@woven.ph with the subject [Company/Brand] Wholesale Inquiry. We will reply with a copy of our complete catalog together with information on our wholesale terms.

 

RETURNS AND EXCHANGE

What do I do if my item is damaged?

We allow the return of products with major defects or damage, such as a tear in the banig or fabric, or if a product has missing components. However, please understand that since all our products are mostly handmade, there might be some minor variations in color and size of products.

For international orders: If you received a defective item, please notify us within seven (7) days of receipt via email.

Please explain nature of defect and include photos or video. For items received via our courier FedEx, and if the item is damaged, they will require photos of the inner and outer packaging for an investigation, otherwise no cover will be claimable.


I want to exchange my order to a different item after it’s been shipped, is that possible?

Exchanges are allowed but the buyer will have to pay the deficiency should the new item cost more than original payment made. For items that cost less than the amount paid, the excess payment will be refunded. Additional shipping costs will be shouldered by the buyer.

I want to change my item to a different color after it’s been shipped, is that possible?
Yes, exchanges for a different color or design are allowed up to seven (7) days after the item has been received. However, additional shipping costs for the delivery and return will be shouldered by the buyer.

Uh-oh, I already used the item but I still want to return it.

 

We kindly ask that all items requested for return / exchange are not used or damaged. Items are expected to be in the exact same condition as when you received it, and is in the original box and/or packaging with all tags, if any.

Note that only the shipping for the return and exchange of items with defects are covered by Woven.

Requests for exchanges for items with no defects (change in size or design) shall be made within seven (7) days via email. Shipping fees, as well as any taxes or duties, both ways shall be covered by the Customer.


OTHERS  

Are you open to retailers and resellers?

Yes, we are! Please email us the complete details and your proposal to hello@woven.ph

Do you have any bazaars or fairs coming up?

Stay updated on Woven’s whereabouts by following us on Instagram (@woven.ph) and Facebook (woven.ph)