Shipping policy
Shipping Fees
Â
|
 Destinations
|
Shipping Rate (via FedEx)
|
USD
|
|
United States
|
Php 1250
|
25 |
|
Hong Kong
|
Php 550Â
|
11
|
|
Brunei
|
Php 730
|
15
|
|
Cambodia
|
Php 1150
|
23
|
|
Indonesia
|
Php 730
|
15
|
|
Laos
|
Php 1150
|
23
|
|
Malaysia
|
Php 680
|
13
|
|
Thailand
|
Php 730
|
15
|
|
Vietnam
|
Php 730
|
15
|
Shipping and Customs Tax
For international orders: Orders include the shipping fee based on the destination country and will be paid upon check-out. However, please be informed that there may be additional costs under customs, which refers to the duties, fees or taxes levied on goods transported from one country to another. Customs costs vary depending on the item and country and are over and above the carrier's cost to ship.Â
When your goods arrive at the border, the applicable customs duties, fees or taxes will be assessed and must be paid before they can be delivered. Based upon the quantity or value of what you are shipping, and where you are shipping to, there may be no costs at all.Â
Wovencrafts Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Returns and Exchanges
We allow the return of products with major defects or damage, such as a tear in the banig or fabric, or if a product has missing components. However, please understand that since all our products are mostly handmade, there might be some minor variations in color and size of products.
If you received a defective item, please notify us within seven (7) days of receipt via email.
Please explain nature of defect and include photos or video. For items received via our courier FedEx, and if the item is damaged, they will require photos of the inner and outer packaging for an investigation, otherwise no cover will be claimable.
We kindly ask that all items requested for return / exchange are not used or damaged. Items are expected to be in the exact same condition as when you received it, and is in the original box and/or packaging with all tags, if any.
Note that only the shipping for the return and exchange of items with defects are covered by Woven.
Requests for exchanges for items with no defects (change in size or design) shall be made within seven (7) days via email. Shipping fees, as well as any taxes or duties, both ways shall be covered by the Customer.